Return & Exchange Policy
At Pro cap Wholesale, we strive to provide high-quality products and excellent customer service. If you experience any issues with your order, please review our return policy below.
Returns
Returns are accepted within 14 days of delivery for eligible items.
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- All original tags, stickers, and packaging must be included.
- A proof of purchase or order number is required.
Non-Returnable Items
The following items are not eligible for return:
- Customized or decorated products.
- Clearance, final sale, or discontinued items.
- Products damaged due to customer misuse or improper handling.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive damaged, defective, or incorrect items, contact us within 5 business days of delivery. We will review the issue and provide an appropriate solution, including replacement or store credit when applicable.
Return Authorization
Please contact us before returning any products. Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item or a defective product.
Refunds
Approved returns will be processed as a refund or store credit after the returned items are received and inspected. Processing times may vary depending on your payment method and financial institution.
If you have any questions regarding your return, please contact our customer service team. We are committed to assisting our wholesale partners and ensuring your satisfaction.