Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons or promotional periods, processing times may be slightly longer. We will notify customers of any significant delays.
Shipping Methods & Delivery Time
We ship orders throughout the United States using trusted carriers such as UPS, FedEx, and USPS.
Estimated delivery times:
- Standard Shipping: 2–7 business days
- Expedited Shipping: 1–3 business days (when available)
Delivery times are estimates and are not guaranteed. Delays caused by carriers, weather conditions, or other circumstances beyond our control may occur.
Same-Day Shipping
Orders placed before our daily shipping cutoff time may qualify for same-day shipping.
- Orders received before 2:00 PM Pacific Time (Monday–Friday) are generally shipped the same business day.
- Orders placed after the cutoff time will be shipped on the next business day.
Same-day shipping is subject to product availability and payment verification.
Shipping Charges
Shipping costs are calculated at checkout based on the order weight, size, destination, and selected shipping method.
We may offer free shipping promotions on qualifying orders. Eligibility requirements will be displayed at checkout.
Wholesale Orders
Wholesale orders may require additional processing time depending on order volume, product availability, and customization requirements.
Large volume orders may be shipped in multiple packages. Customers will receive tracking information for each shipment.
Order Tracking
Once your order has been shipped, a tracking number will be sent to your email address. Please allow up to 24 hours for tracking information to become active.
Shipping Address
Customers are responsible for providing complete and accurate shipping information.
Procap Wholesale is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses.
Lost or Damaged Shipments
If your package arrives damaged, please contact us within 5 business days of receiving your order and provide photos of the damaged package and products.
For lost shipments, please contact the shipping carrier first. If additional assistance is needed, please contact our customer support team.
International Shipping
At this time, we primarily ship within the United States. For international wholesale inquiries, please contact us before placing an order.
Contact Us
For any shipping questions, please contact us:
Procap Wholesale
📧 Email: info@procapinc.com
📞 Phone: 213-369-9129 (Mon-Fri, 9am-5pm PFT.)
📍 Address: 100 W 17th St Ste 13, Los Angeles, CA 90015